An Evaluation of Supply Chain Management and Total Quality Management (TQM) Practices in Bangladesh Ready-made Garments Industry: A Conceptual Model

Supply Chain Management (SCM) and Total Quality Management (TQM) are interrelated quality practices toward achieving better quality performance. For Bangladesh Ready-Made Garments had grown significantly over the last decades in every term but unfortunately quality of locally produced goods is still an issue. Total quality management (TQM) is increasingly being adopted by garments companies as an initiative to solve quality problems and to meet the needs of the final customer. However, TQM should incorporate the integrated quality management activities of members in the supply chain. This supply chain context is especially salient in the quality assurance of Bangladesh RMG sector. Therefore, this paper aims to delineate the supply chain management issues in TQM practices to gain the sustainability in Bangladesh RMG sector where HRM (Human Resource Management) play the mediating role. As, it is notable to mention that in case of Bangladesh RMG sector most of the existing literature give more emphasis and discuss about the infrastructural and strategic matters whereas TQM,SCM(Supply Chain Management) and HRM practices in an attempt to improve sustainable competitive advantage is still a debate both theoretically as well as empirically. In order to bridge this gap and to generate a more comprehensive argument, this paper further proposes and aims at providing a tool, a procedural framework, to ensure organizational sustainable competitive advantage. The proposed conceptual framework for the RMG industry provides a novel approach for decision makers of TQM practices and supply chain components to review and appraise the performance toward fulfillment of ultimate goals, i.e. producing high-quality garments product, and reducing the wastage of human labor, time and money. Proposed research direction and conclusion are discussed in conclusion of this paper. Keywords: Supply Chain Management, Total Quality Management, Sustainable Competitive Advantage, Human Resource Management practices, Ready-made Garments (RMG)

Social Responsibility in Global Supply Chain: Research Trend from 1999 to 2014

The well know term of corporate social responsibility (CSR) or simply social responsibility for business organization refers to the concept where the companies integrate social and environmental concerns into their day to day business operations. The aim of this article is to observe the social responsibility research trend within global supply chain. Based on the review of prior literature, it is easy to say that the concept of CSR has received overwhelming attention by the professional and academia of all over the global. Even though, there is debate whether the companies have any responsibility for their supplier premises, more literatures are confirming that the business organizations are considering carefully the issues of CSR within supply chain. Since the concept of CSR covering enter arena of business, it is interesting to work on literature and discover the recent research trend on CSR study within supply chain. Current study has taken an initiative to determine the drivers that influence CSR practice within the supply chain based on literature review for sixteen years Finding suggests, there are drivers influences CSR practice within supply chain

The Influence of Organization Capability On Preventive Maintenance Practices and SMEs Performance in Malaysia

Preventive Maintenance (PM) is one of the key approaches towards realizing the goal of organization performance. Hence, it is extensively applied and become an important aspect in the manufacturing sectors. PM plays a pivotal role to avoid potential stoppages and disruptions of equipment from occurring in daily operations. PM utilizes total employee involvement in the maintenance activities to avoid potential disruptions, breakdowns, stoppages, and failures. Despite the sector contribution to the Malaysia economy for which the Small Medium Enterprises (SMEs) makes up 95% of the total manufacturers, preventive maintenance practices remain relatively lacking. In the highly competitive manufacturing industries, the ability and reliability of equipment is very important in order to achieve desired manufacturing performance. However, empirical evidence on the potential impact of PM practices towards manufacturing performance remains limited and indecisive. For Small Medium Enterprises (SMEs), the extent of how organizational capability influences manufacturing performance is also inconclusive. Henceforth, this study aims to investigate potential relationships between PM practices and manufacturing performance moderated by organizational capability with a focus on Malaysian SMEs. The study is intended to put forward a new framework and hypotheses to examine the above mentioned relationships. The proposed framework includes PM team, PM strategy and planned maintenance as the independent determinants, while organizational capability serves as the moderating variable. At the other end, measurement for manufacturing performance comprises of innovation and financial factor is considered. Research direction and conclusion are then discussed at the end of the study

The effect of quality culture on service quality of public and private Universities: A comparative analysis

This study aims to differentiate between perceived quality culture (QC) and service quality (SQ) in public and private universities; and to examine the effect of QC on SQ in both types of universities, individually and collectively. This is a quantitative study in which data are collected from administrative and quality managers of randomly selected universities in Pakistan through face-to-face and online surveys. Of the 150 questionnaires distributed, a total of 111 questionnaires are received, of which 105 are valid, giving a response rate of 70%. The collected data are then analyzed by descriptive and causal research methods using SPSS-25 and PLS-SEM. The findings reveal significant differences in perceived QC and SQ between public and private universities; however, public universities scored higher on both variables than private universities. Furthermore, the results show the significant effect of QC on SQ individually and collectively in public and private universities; however, this relationship is stronger for private universities than for public universities. The findings of the study may help administrative and quality managers to improve SQ by cultivating QC in their respective universities, thereby improving organizational performance. This study extends theoretical knowledge by introducing QC as a predictor variable and then measuring SQ from a dual perspective (internal and external customers) in a university setting, which is less explored in the existing literature

Comparative linear regression analysis.

This study aims to differentiate between perceived quality culture (QC) and service quality (SQ) in public and private universities; and to examine the effect of QC on SQ in both types of universities, individually and collectively. This is a quantitative study in which data are collected from administrative and quality managers of randomly selected universities in Pakistan through face-to-face and online surveys. Of the 150 questionnaires distributed, a total of 111 questionnaires are received, of which 105 are valid, giving a response rate of 70%. The collected data are then analyzed by descriptive and causal research methods using SPSS-25 and PLS-SEM. The findings reveal significant differences in perceived QC and SQ between public and private universities; however, public universities scored higher on both variables than private universities. Furthermore, the results show the significant effect of QC on SQ individually and collectively in public and private universities; however, this relationship is stronger for private universities than for public universities. The findings of the study may help administrative and quality managers to improve SQ by cultivating QC in their respective universities, thereby improving organizational performance. This study extends theoretical knowledge by introducing QC as a predictor variable and then measuring SQ from a dual perspective (internal and external customers) in a university setting, which is less explored in the existing literature.</div

Structural model assessment.

This study aims to differentiate between perceived quality culture (QC) and service quality (SQ) in public and private universities; and to examine the effect of QC on SQ in both types of universities, individually and collectively. This is a quantitative study in which data are collected from administrative and quality managers of randomly selected universities in Pakistan through face-to-face and online surveys. Of the 150 questionnaires distributed, a total of 111 questionnaires are received, of which 105 are valid, giving a response rate of 70%. The collected data are then analyzed by descriptive and causal research methods using SPSS-25 and PLS-SEM. The findings reveal significant differences in perceived QC and SQ between public and private universities; however, public universities scored higher on both variables than private universities. Furthermore, the results show the significant effect of QC on SQ individually and collectively in public and private universities; however, this relationship is stronger for private universities than for public universities. The findings of the study may help administrative and quality managers to improve SQ by cultivating QC in their respective universities, thereby improving organizational performance. This study extends theoretical knowledge by introducing QC as a predictor variable and then measuring SQ from a dual perspective (internal and external customers) in a university setting, which is less explored in the existing literature.</div

Full-collinearity test results.

This study aims to differentiate between perceived quality culture (QC) and service quality (SQ) in public and private universities; and to examine the effect of QC on SQ in both types of universities, individually and collectively. This is a quantitative study in which data are collected from administrative and quality managers of randomly selected universities in Pakistan through face-to-face and online surveys. Of the 150 questionnaires distributed, a total of 111 questionnaires are received, of which 105 are valid, giving a response rate of 70%. The collected data are then analyzed by descriptive and causal research methods using SPSS-25 and PLS-SEM. The findings reveal significant differences in perceived QC and SQ between public and private universities; however, public universities scored higher on both variables than private universities. Furthermore, the results show the significant effect of QC on SQ individually and collectively in public and private universities; however, this relationship is stronger for private universities than for public universities. The findings of the study may help administrative and quality managers to improve SQ by cultivating QC in their respective universities, thereby improving organizational performance. This study extends theoretical knowledge by introducing QC as a predictor variable and then measuring SQ from a dual perspective (internal and external customers) in a university setting, which is less explored in the existing literature.</div

Discriminant validity—HTMT ratio.

This study aims to differentiate between perceived quality culture (QC) and service quality (SQ) in public and private universities; and to examine the effect of QC on SQ in both types of universities, individually and collectively. This is a quantitative study in which data are collected from administrative and quality managers of randomly selected universities in Pakistan through face-to-face and online surveys. Of the 150 questionnaires distributed, a total of 111 questionnaires are received, of which 105 are valid, giving a response rate of 70%. The collected data are then analyzed by descriptive and causal research methods using SPSS-25 and PLS-SEM. The findings reveal significant differences in perceived QC and SQ between public and private universities; however, public universities scored higher on both variables than private universities. Furthermore, the results show the significant effect of QC on SQ individually and collectively in public and private universities; however, this relationship is stronger for private universities than for public universities. The findings of the study may help administrative and quality managers to improve SQ by cultivating QC in their respective universities, thereby improving organizational performance. This study extends theoretical knowledge by introducing QC as a predictor variable and then measuring SQ from a dual perspective (internal and external customers) in a university setting, which is less explored in the existing literature.</div

Demographic characteristics of respondents.

This study aims to differentiate between perceived quality culture (QC) and service quality (SQ) in public and private universities; and to examine the effect of QC on SQ in both types of universities, individually and collectively. This is a quantitative study in which data are collected from administrative and quality managers of randomly selected universities in Pakistan through face-to-face and online surveys. Of the 150 questionnaires distributed, a total of 111 questionnaires are received, of which 105 are valid, giving a response rate of 70%. The collected data are then analyzed by descriptive and causal research methods using SPSS-25 and PLS-SEM. The findings reveal significant differences in perceived QC and SQ between public and private universities; however, public universities scored higher on both variables than private universities. Furthermore, the results show the significant effect of QC on SQ individually and collectively in public and private universities; however, this relationship is stronger for private universities than for public universities. The findings of the study may help administrative and quality managers to improve SQ by cultivating QC in their respective universities, thereby improving organizational performance. This study extends theoretical knowledge by introducing QC as a predictor variable and then measuring SQ from a dual perspective (internal and external customers) in a university setting, which is less explored in the existing literature.</div

Results of regression analysis for service quality.

Results of regression analysis for service quality.</p